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Continuous Improvement and Assets Coordinator

Apply now Job no: 494244
Work type: Full time
Location: Melbourne - Bayside & South Eastern Suburbs
Categories: Management

About Citywide

Citywide is a company with a clear purpose and mission – we shape liveable cities by delivering the full scope of civil infrastructure, open space and environmental services to government and private enterprise. Collectively, our services positively impact more than 12 million Australians every day.

About the Role:

The primary objective of this position is to be the conduit between Council and Citywide for continuous improvement, strategic direction and asset management related to services delivered to the Bayside community. As such you will be based between Council and Citywide offices so a good knowledge of both local government and private business is essential.

About you:

  • Accountable for the safe operation of assigned portfolio, and to contribute towards safety and innovation initiatives throughout the business;
  • Based at Council offices be the primary point of contact between Council and Citywide supporting Citywide organizational goals and operational objectives;
  • Develop, review and update Continuous Improvement Plan on an annual basis
  • Report on current and previous years Continuous Improvement Plan;
  • Develop, review and update Playbooks on an annual basis;
  • Undertake regular asset audits including updating condition rating, data capture and reporting
  • Undertake analysis and reporting of contract performance and outcomes including customer satisfaction surveys and monitoring of KPIs;
  • Review of works schedules with team leads to deliver continuous improvement;
  • Proactively seek opportunities to reduce costs and improve services through research and recommendation of improved technologies and/or processes;
  • Report on emerging patterns, trends along with continuous improvement recommendations based on help desk request data;
  • Ensure an efficient and effective service is provided for Citywide and to the customer based on best practice and in accordance with work schedules, policies and procedures and contract specifications;
  • Demonstrate continuous improvement in asset management;
  • Build the Citywide brand relationship with clients as one of trust, understanding and service;
  • Explore and introduce innovative initiatives around amenity, climate change and circular economy;
  • Assist Operations Manager to report on contract performance;
  • Proactively address or escalate potential and actual issues;

 Essential Skills:

  • Tertiary qualification, project management or experience in similar role delivering continuous improvement and innovation to organizations and customers
  • Analytical thinker, excellent communicator
  • Ability to write high level reports and plans
  • Strong understanding of Excel, graphs
  • Experience in proactively participating in a positive safety culture
  • Proven ability to build relationships with customers and provide exceptional customer service
  • Proven track record in delivering results through leadership of others;

In return we offer:

  • A company with a culture of teamwork and respect
  • The job security that comes with long-term contracts
  • The chance to contribute to making ‘Bayside a better place’
  • The opportunity to further develop your skills in a strong, supportive environment
  • A workplace that focuses on safety first

How to apply:

  • Send your CV and cover letter detailing how your experience fits our requirement through our website
  • A full driver’s licence and good driving record is essential. Reference checks, driver demerit check, police check and medical, including drug and alcohol testing are all pre-employment requirements for Citywide.  The successful candidate will be subject to a licence check and pre-employment medical prior to placement. As a Citywide team member you will have an ingrained safety ethic and use safe work practices and promote safety in the workplace as a core value.
  • We do not accept unsolicited resumes from employment agencies. No (search) fee will be paid in the event we hire a candidate whose resume is submitted by an employment agency to any of our employees without a valid written recruitment agreement. Such resumes shall be deemed the sole property of Citywide.

*Please note only successful applications will be contacted.*



Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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