Program Manager - Work Order Scheduling System for Operations

Location: North Melbourne (with travel to Victorian Depots)
Employment Type: Full-Time (Fixed Term 2 Year Appointment)
Department: IT Operations & Infrastructure
Reports To: Group Head of IT

Are you a results-driven Program Manager with a passion for managing systems that make operations run smoothly? Do you have experience in project management, governance, and cross-functional collaboration? If so, we want you to join our team!

We are seeking an experienced Program Manager to oversee the Work Order Scheduling System and ensure its effective implementation within Operations. This critical tool plays a central role in managing and tracking work orders, ensuring tasks are completed on time, and maintaining a governance structure that supports both budget control and timely execution.

In this role, you’ll manage key relationships, collaborate with multiple teams, and ensure the scheduling system operates seamlessly to meet both business and customer needs. Additionally, you will provide onboarding training for new contracts and regular training for all Operations teams, ensuring everyone is fully engaged with the system and able to use it effectively.

Key Responsibilities:

• Regular attendance at Victorian depots to collaborate with the operations team and understand on-the-ground challenges.
• Work Order Scheduling System Management: Oversee the effective use of the system to meet operational goals and timelines. Track and monitor work orders, ensuring tasks are completed as scheduled.
• Governance & Compliance: Develop and enforce a strict governance framework to ensure work streams are delivered within budget and timelines.  Conduct regular audits and reviews to ensure compliance with governance policies and adjust processes as necessary. Escalate risks as required to the Group Head of IT.
• Customer Meetings: Lead meetings with customers (Councils), ensuring customer needs are addressed and fostering strong relationships with internal and external stakeholders.
• Monthly Status Reporting: Prepare detailed status reports for the Group Head of IT, covering progress, delays, risks, and budget adherence.
• Collaboration & Continuous Improvement: Work closely with operations teams to identify challenges and propose solutions to improve system performance and customer satisfaction.
• Risk & Issue Management: Proactively identify risks early and take corrective actions to keep projects on track.
• Training & Onboarding: Provide comprehensive onboarding training for all new contracts and ensure regular, ongoing training for all operations teams, ensuring full involvement and understanding of the Work Order Scheduling System.

Key Qualifications:

• Education: Bachelor’s degree (or higher) in Business, IT, or a related field (or equivalent experience).
• Experience: 5+ years in program or project management, particularly in operations or IT environments, with proven experience with Work Order Scheduling Systems, governance frameworks, and customer relationship management.
• Skills: Strong project management, communication, and problem-solving skills. Proficiency with scheduling tools and systems. Ability to manage multiple projects and workstreams simultaneously.

Core Competencies:

• Leadership and accountability
• Customer-focused mindset
• Risk management and governance expertise
• Collaboration across teams
• Detail-oriented with a proactive approach to problem-solving

What We Offer:

• Competitive salary and benefits
• A collaborative, dynamic team environment
• The chance to make a direct impact on the operational success of a growing and dynamic team

This is an exciting opportunity to contribute to the operational success of a growing and dynamic team. If you're ready to take on a challenging and rewarding role, we encourage you to apply today!

About Citywide:

At Citywide, we are a proud company with a clear purpose and mission – we shape liveable cities by delivering the full scope of civil infrastructure, open space and environmental services to government and private enterprise. Collectively, our services positively impact more than 14 million Australians every day.

How to apply:

Click the APPLY button now!

Alternatively, email your resume and cover letter to apply@citywide.com.au

Please note:

A full drivers licence and good driving record is essential. Reference checks, Driver Demerit Check, Police Check and Medical, including Drug and Alcohol testing are all pre-employment requirements for Citywide.

We do not accept unsolicited resumes from employment agencies. No (search) fee will be paid in the event we hire a candidate whose resume is submitted by an employment agency to any of our employees without a valid written recruitment agreement. Such resumes shall be deemed the sole property of Citywide.

Citywide is an equal opportunities employer, we invite applications from all backgrounds.

*Only successful applications will be contacted*